Three Palheiro companies awarded with 2013 Tripadvisor certificate of excellence


- Casa Velha do Palheiro -   - Palheiro Golf -   - Palheiro Village -

Honored as a Top Performing Resort as Reviewed by Travelers on the World’s Largest Travel Site

Palheiro Estate today announced that it has received TripAdvisor® Certificate of Excellence awards for 3 of its companies; the Hotel Casa Velha do Palheiro, Palheiro Golf Course and Palheiro Village (Luxury Villas and Apartments). The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 percent of businesses listed on TripAdvisor receive this prestigious award.

Diana Rodrigues of Palheiro Golf: ‘Our unique team at Palheiro Golf has strived to create a memorable experience for customers, and it looks like they’ve spread the word and we are delighted to now reap the benefits.’

Celeste Ringertz of Casa Velha: ‘Over the last years we have been encouraging our excellent team to engage with our guests as much as possible, so things become clearer and it’s easier to determine what we should be doing.’

Vera Proemer of Palheiro Village, who knows from experience that nothing is as contagious as enthusiasm, quoted Tony Allesandra: ‘Being on par in terms of price and quality only gets you into the game. Service wins the game.’

To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.

We are delighted that Palheiro Estate’s different companies have been able to maintain such a consistent quality of service and to see that recognized and shared by so many of our guests is hugely encouraging.